Refund policy

Please make sure all items are in good condition before signing the carrier’s delivery note. This includes opening and checking all items. In the unlikely event of damages, any damaged items need to be clearly marked on the drivers manifest, and reported immediately, so that replacements can be sent. Failure to highlight any shortages or damages at the time of delivery may mean that replacements cannot be sent free of charge.

Please check the number of items you are signing for, if any items are missing or damaged please sign the paperwork accordingly and notify us immediately, any shortages or damages within the order must be notified within 72 hours (3 days). You must then return the goods within 14 days. We aim to deliver all our products in perfect condition. On rare occasions however, our metal adhesive tins get dented in transit. Minor dents are not a problem and will not affect the performance or application of the glue. In the unlikely event of any spillage then please notify the carrier and ourselves in the first instance.

We are not liable for any consequential costs that may arise from any errors or failed deliveries, however caused. We strongly recommend that you have all the checked materials on site prior to bringing in any sub contract labour as we cannot be held liable for any shortages or failures to deliver that may occur.

Any consignment that, on the instruction of the purchaser, is to be left by our carrier unsigned and unchecked, is at the risk of the purchaser. Rubber Roofs cannot be held responsible for any damages or shortages that may have occurred.

A 10% restocking charge plus carriage costs is payable on any product returns.